Submitting All Claims

IMAGE: stock - form.jpgIt is important to submit all claims as soon as you are aware that a loss has occurred. The policy requires that the insurance company be notified of a claim as soon as is practical. Failing to notify the company of a claim could jeopardize coverage for the loss.


When a claim is submitted, an adjuster will be assigned to assist you. On property claims, the adjuster will work with you to preserve evidence, advise on proper mitigation and remediation and obtain an accurate scope of the damages. If repairs are completed or the damage is cleaned up prior to the adjuster inspecting, there is a chance that the actual damage may be disputed. If potential evidence is destroyed, the cause of loss may not be known and subrogation potential may be compromised. Having the adjuster involved from the beginning will set clear expectations and lead to a smoother claims process.


It is also important that the insurance company be notified of general liability claims as soon as possible. The adjuster will need to complete an investigation to determine the facts of the loss. In most instances, this will mean the adjuster will need to obtain statements from the involved parties and witnesses. Crucial facts can sometimes be lost, distorted or remembered poorly as times goes by. By submitting a claim when it occurs, all of the facts have a better chance of being preserved.


It is important that you submit every claim or incident that could arise into a claim, in order to ensure that the claim isn't prejudiced in the ways discussed above. Unlike a homeowner's or personal automobile policy in which your rates are affected by every claim submission, your insurance policy under the Sorority/Fraternity's insurance program is not impacted by the number of claims submitted, but rather by the amount of claim dollars expended.